Privacy Policy

Information We Collect

Personal Information

We collect information you provide directly to us, such as when you create an account, including:

• Name and contact information (email address)
• Organization and team information
• Player information (names, positions, preferences)
• Player images/photos (team logos and roster profile photos) uploaded by coaches/administrators
• Game schedules and lineup data
• Scouting reports and player evaluations
• Phone numbers (collected only when voluntarily provided for specific features such as snack schedule signups or tournament registrations)

Usage Information

We automatically collect certain information about your use of our platform, including:

• Log data (IP address, browser type, pages visited)
• Device information (device type, operating system)
• Usage patterns and feature interactions

Third-Party Services & Support Tools

We use third-party services to help operate, improve, and support the Coach Joel's Way website and web-based application.

One such service is tawk.to, a live chat and customer support platform used only on our website and desktop web application to respond to questions and provide support.

When you visit our website, tawk.to may automatically collect limited technical and usage information, such as:

• Pages viewed and time spent on pages
• Device type, browser, and operating system
• Approximate geographic location (city/state level)
• Chat messages you voluntarily submit through the chat widget

This information is used solely for customer support and to improve the website experience. tawk.to is not used within our iOS mobile application.

tawk.to processes this information on our behalf and is required to protect it in accordance with applicable privacy laws.

How We Use Your Information

We use the information we collect to:

• Provide our services: Create and manage lineups, track player statistics, and facilitate team management
• Improve our platform: Analyze usage patterns to enhance features and user experience
• Communicate with you: Send important updates, security alerts, and support messages
• Ensure security: Protect against fraud, abuse, and unauthorized access
• Comply with legal obligations: Meet regulatory requirements and respond to legal requests

We expect all users to use data responsibly and ethically in accordance with our Coach Code of Conduct.

Training Content Analytics

Coach Joel's Way collects limited interaction data related to training and practice content (such as views and watch progress) to help improve coaching resources and app functionality. This data is processed on our own servers and is not shared with advertisers or third-party analytics providers.

Push Notifications

Device Information for Notifications

When enabled, we store device identifiers and push notification tokens solely for delivering app notifications. These identifiers are not used for tracking or advertising.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Within Your Organization

Team and player information is shared with other coaches and administrators within your organization as necessary for team management.

Service Providers

We may share information with trusted service providers who help us operate our platform (hosting, analytics, customer support).

Legal Requirements

We may disclose information if required by law or to protect our rights, property, or safety.

Third-Party Services and Links

Our platform may contain links to third-party websites, services, or integrations (such as tournament registration platforms, analytics providers, or scheduling tools). We are not responsible for the privacy practices, content, or security of any third-party services. We encourage you to review the privacy policies of those third parties before providing any personal information.

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure hosting infrastructure

Users must not attempt to circumvent platform safeguards or security features, as outlined in our Acceptable Use Policy.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time. Roster photos are deleted when the team/player is deleted or when the coach removes them. For information about account termination, see our Terms of Service.

Data Transfers and International Users

Coach Joel's Way Youth Fair Play Coaching Platform is operated in the United States. If you access the platform from outside the United States, you acknowledge that your information may be transferred to, processed, and stored in the United States or other jurisdictions where data protection laws may differ from those in your location.

Business Transfers

If Coach Joel's Way Youth Fair Play Coaching Platform is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. We will take reasonable steps to ensure your information remains protected and is used in accordance with this privacy policy.

Limitation of Liability

While we take reasonable measures to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. To the fullest extent permitted by law, Coach Joel's Way Youth Fair Play Coaching Platform shall not be liable for any unauthorized access, disclosure, or loss of information beyond our reasonable control.

Your Rights

You have the right to:

• Access: Access your personal information through your account profile or by contacting support
• Correction: Update or correct inaccurate information through your account settings (name, timezone) or by contacting support
• Deletion: Request deletion of your account and data through the account deletion feature or by contacting support
• Portability: Request export of your data in a machine-readable format by contacting support
• Objection: Object to certain processing of your information by contacting support

To exercise any of these rights, you can use the features available in your account settings or contact us at support@me.coachjoelsway.com.

For information about account termination due to policy violations, see our Terms of Service and Acceptable Use Policy.

Account Deletion and Data Rights

Coach Joel's Way allows coaches to permanently delete their account and associated data at any time directly within the app.

To delete your account:

1. Open the Coach Joel's Way app
2. Go to Settings → Profile Settings
3. Select "Delete Account" and confirm

Once confirmed, your account, teams, and uploaded content are permanently deleted. Some limited technical data may be retained briefly for security or legal compliance.

Children's Privacy

Our platform is designed for coaches and administrators. While we may store information about players (including minors), this information is provided by coaches and administrators with appropriate authority. We do not knowingly collect personal information directly from children under 13.

Responsibility for Player and Minor Data

Coaches, administrators, and organizations are solely responsible for ensuring they have the legal authority and any required parental or guardian consent to provide player information, including information relating to minors, to the platform. Coach Joel's Way Youth Fair Play Coaching Platform relies on users to provide information lawfully and does not independently verify parental consent.

Roster Photos / Minors: Coaches/organizations confirm they have parent/guardian permission before uploading a minor's photo, and should upload only what's necessary (e.g., headshot) and avoid sensitive information.

Coaches must treat all players with dignity and respect, as outlined in our Coach Code of Conduct.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized features. You can control cookie settings through your browser preferences.

Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) signal. At this time, we do not respond to DNT signals, as there is no consistent industry standard for compliance.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our platform and updating the "Last updated" date.

Governing Law

This privacy policy is governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of law principles.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or your personal information, please contact us: